Due to the sensitive nature of our products, we do not accept returns or exchanges, including those resulting from a purchasing error. Our commitment to product quality and performance prevents us from reselling returned goods.
In the event a natural disaster, pandemic, or similar occurrence results in the unplanned closure of a customer’s business, 490 BioTech provides the following guidance: Contact customer service and share information/documentation regarding closure. Provide your preference for credit or replacement of the ordered item(s).
490 BioTech will review the information and make an assessment to issue a credit for materials shipped, provide a replacement free of charge, or take no action on a case-by-case basis. Under no circumstances are cash refunds offered by 490 BioTech.